Team chat

Chat lets you message coworkers inside ConnectUC, one-on-one or in a group. It’s for internal conversations only. To text a customer, use business texting.

Start a chat

1. Click Chat in the left-side menu.
2. Click the new message icon (the pencil) next to CHAT MESSAGES. You can also click + New → New Chat from anywhere.
3. Click Select contact… at the top, then type a coworker’s name and pick them from the list.
4. Type your message in the box at the bottom and send.

On mobile, open Messages → Chat, tap + New, and choose New Chat.

Start a group chat

1. In the Select contact… field, pick more than one coworker.
2. Type your first message in the Message Group box and send. Everyone you picked is added.

Call or meet from a chat

Use the icons at the top right of a conversation:

• Call starts a phone call with that coworker (one-on-one chats only).
• Meet starts a video meeting with everyone in the chat.

Attachments, emojis, and voice messages

The icons in the message box let you add an emoji, record a short voice message with the microphone, attach a file or photo with the paperclip, or format text as a code block. You can also drag files and images into the chat. On mobile, tap the paperclip next to the send button.

Keep chats tidy

• A red number on the Chat tab shows unread messages. Opening a chat marks it as read.
• To mark everything read at once, click the Mark all as read icon next to CHAT MESSAGES.
• To quiet a busy conversation, choose Mute Notifications from the options at the top right of that chat.
• Click the star in a chat to add that coworker to Favorites.

Share items through chat

You can send a voicemail, call, fax, text message, or contact to a coworker. Open the item in its own tab, click Share, pick who should get it under Select contact…, add a note under Comments if you want, and click Send. It shows up in their Chat tab.

Tip: Sharing a voicemail through chat is a quick way to hand off a customer request with all the details.

Common questions

Can I chat with people outside my company?

No. Chat is for coworkers using ConnectUC. Use SMS to text outside numbers.

Why don’t new chats show up until I refresh?

If your computer slept or the app sat open a long time, ConnectUC may have lost its live connection. Refresh the page or sign out and back in.

Related articles

• Video meetings
• Business texting (SMS and MMS)
• Contacts and status