Professional Auto Attendant for Your Business
Dial Raven's auto attendant answers every call in your business name and routes callers to the right department, extension, or voicemail, with multi-level menus and time-based routing.
Auto attendant vs. manually answering every call
| Capability | Dial Raven Auto Attendant | Manual call handling |
|---|---|---|
| Greeting | Consistent, professional, every time | Varies by who answers |
| Routing | Automatic, menu-based | Manual transfers |
| Menus | Multi-level IVR by department | None |
| After-hours & holidays | Time-based routing | Missed or voicemail |
| Simultaneous callers | Handles many at once | One at a time |
| Changes | Edit anytime from any device | Call the phone company |
| Reach a person | Always an option to a live agent | Depends on availability |
Key features
Custom Greetings (Record, Upload, or Text-to-Speech)
Multi-Level IVR Menus
Time-Based & Holiday Routing
See all 7 features
Dial-by-Name Directory
Overflow & Voicemail Routing
Escape-to-Agent Option
AI Call Summaries
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Make a Professional First Impression
A branded greeting makes any team sound organized from the first ring.
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Route Every Caller Correctly
Multi-level menus send callers to the right department, extension, or queue.
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Answer Calls 24/7, Even on Holidays
Time-based routing covers business hours, after hours, weekends, and holidays.
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Handle High Volume Without Extra Staff
Answers many callers at once, so no one hears a busy signal.
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Easy to Set Up and Change
Record, upload, or generate greetings; edit menus anytime from any device.
Auto Attendant — common questions
What is an auto attendant?
An auto attendant automatically answers calls, greets callers with a recorded menu, and routes them to the right department, extension, or voicemail — no live operator needed. It works as an automated front desk.
What's the difference between an auto attendant and IVR?
An auto attendant routes callers from keypad selections like 'Press 1 for Sales,' including layered multi-level menus. IVR can also accept voice input and route on data. Dial Raven supports both.
Can it route calls differently after hours or on holidays?
Yes. Time-based routing sets different greetings and call flows for business hours, after hours, weekends, and holidays, plus temporary flows for busy seasons.
Can callers still reach a real person?
Yes, and we recommend it. A well-designed menu always includes an option to reach a live agent or leave a message, so callers who prefer a person aren't stuck.
How do I set it up and make changes?
Record, upload, or generate greetings with text-to-speech and build menus in a call-flow editor. Our US-based team helps during onboarding; most businesses are live in under 24 hours.
Upgrade Your Business With Auto Attendant
Custom menus, multi-level IVR, and time-based routing. Live in under 24 hours.