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Plain-English guides for every part of your phone system, from your first call in ConnectUC to building menus, queues, and business hours.
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Getting Started
Sign in, learn which tool does what, and get your team up and running.
4 articles
ConnectUC App
Make calls, check voicemail, and text customers from desktop, web, or mobile.
13 articles
Manager Portal
Find your way around the portal and control who can change what.
3 articles
Users & Voicemail
Add people, set up voicemail, and decide where each person's calls ring.
7 articles
Call Routing
Business hours, auto attendants, call queues, conferences, and hold music.
10 articles
Phones & Numbers
Desk phones, phone numbers, fax, paging, and SIP trunks.
7 articles
Reporting & Recordings
Call history, queue stats, and call recordings.
4 articles
Troubleshooting
Fix audio, sign-in, and phone problems, or reach our support team.
10 articles
Start here
The first guide in each topic, a good place to begin.
- Welcome to Dial Raven Getting Started
- ConnectUC overview ConnectUC App
- A tour of the Manager Portal Manager Portal
- Choosing extension numbers Users & Voicemail
- How a call travels through your phone system Call Routing
- Phone numbers and devices in Inventory Phones & Numbers
- Call history and call details Reporting & Recordings
- Contact Dial Raven support Troubleshooting
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