Secure, Compliant Call Recording for Your Business
Dial Raven records, stores, and searches every call, with automatic consent announcements, encrypted storage, AI transcription, and retention controls built in for varying state consent laws.
Compliant call recording vs. no recording or a basic recorder
| Capability | Dial Raven Call Recording | No recording / basic recorder |
|---|---|---|
| Consent announcement | Automatic, customizable | Manual or none |
| Storage security | Encrypted, role-based access | Unsecured files |
| Searchability | AI transcription, fully searchable | Scrub through audio |
| Retention | Automated keep/delete schedules | Kept forever or lost |
| Quality & coaching | Review, score, and train | No examples |
| Dispute protection | Clear record of every call | He-said-she-said |
| Access to recordings | Cloud, from any device | Stuck on one machine |
Key features
Automatic & On-Demand Recording
Customizable Consent Announcements
Encrypted Cloud Storage
See all 7 features
AI Transcription & Search
Role-Based Access Controls
Retention & Deletion Schedules
Quality Scoring & Coaching Tools
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Protect Your Business in Disputes
Timestamped recordings and transcripts settle disputes over what was agreed.
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Train and Coach Faster
Real recordings give new agents examples and managers material for coaching.
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Built for Consent & Compliance
Automatic consent announcements let you follow all-party consent by default.
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Secure by Design
Recordings are encrypted in transit and at rest, with role-based access.
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Find Any Call in Seconds
AI transcription makes recordings keyword-searchable; retention rules keep archives tidy.
Call Recording — common questions
Is it legal to record business calls?
It depends on your state. Most states follow one-party consent; around a dozen require all-party consent. Dial Raven's automatic consent announcement follows the stricter all-party standard by default. Not legal advice — consult counsel.
Does Dial Raven announce that a call is being recorded?
Yes. Enable a customizable announcement — such as 'This call may be recorded for quality and training purposes' — that plays automatically before calls, so callers are notified.
How are recordings stored and secured?
All recordings are stored encrypted in transit and at rest, with role-based access controls. You set retention schedules to automatically keep or delete recordings.
Can I search recordings instead of listening to all of them?
Yes. AI transcription converts every recording into searchable text, so you find a specific call by keyword — customer name, product, or promise — in seconds.
What about calls that include credit card or health information?
Recordings capturing payment card data (PCI DSS) or health information (HIPAA) carry extra requirements. We recommend routing card entry outside the recording, and our team helps configure access controls. Consult your compliance team.
Start Recording Your Calls Securely
Secure, searchable recording with consent announcements and retention. Live in under 24 hours.