Hotel & Hospitality Phone Systems
Dial Raven gives hotels, resorts, and restaurants a cloud phone system that routes calls to the right department and brings guest calls, SMS, and social messages into one inbox.
Cloud hospitality phone system vs. a traditional hotel PBX
| Capability | Dial Raven | Traditional hotel PBX |
|---|---|---|
| Call routing | Smart routing to any department | Manual switchboard |
| Staff mobility | Mobile app anywhere on-site | Desk-bound handsets |
| Guest messaging | Calls, SMS & social in one inbox | Voice only |
| Peak-hour overflow | Auto-attendant & queues | Missed calls |
| Multi-property | One platform across locations | Separate systems per site |
| Seasonal scaling | Add or remove users instantly | New hardware & wiring |
| Uptime | 99.99% SLA | Line-dependent |
Solution highlights
Auto Attendant & IVR
Smart Call Routing by Department
Multi-Extension Support
See all 8 features
Call Forwarding & Find-Me/Follow-Me
ConnectUC Mobile App
Guest SMS & Messaging
Analytics & Reporting
Omnichannel Customer Messaging
The real platform, not a mockup
These are actual Dial Raven screens, the same ones your team will use every day.
Point-and-click phone menus
Build "press 1 for Sales" menus visually: greeting, keys, and destinations on one screen.
Your business line, in one app
Calls, voicemail, chat, contacts and meetings in ConnectUC on your computer, browser, or phone.
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Improve Guest Satisfaction
Every call reaches the right department first time. Fewer missed calls.
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Keep Staff Connected On the Move
Front desk, housekeeping, and maintenance stay reachable anywhere via the mobile app.
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Never Miss a Booking
Auto-attendant, call queues, and overflow routing capture reservation calls at peak.
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Lower Costs & Scale by Season
Drop legacy PBX costs; add or remove users as occupancy changes.
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One Platform for Every Guest Channel
Guest calls, SMS, and social messages in one unified inbox.
Hospitality — common questions
What is a hospitality or hotel phone system?
A hospitality phone system routes guest and internal calls and keeps staff connected across the property. Dial Raven's cloud version adds smart routing, staff mobility, guest SMS, and a unified inbox.
Can it route calls to the right department automatically?
Yes. Auto-attendant and smart routing send callers to the front desk, housekeeping, concierge, room service, or reservations, and overflow queues catch calls during peak check-in and check-out.
Does it work across multiple properties?
Yes. Multiple locations run on one platform with centralized management, so a hotel group gets consistent call handling and one place to manage every property.
How much does it cost, and can it scale for our season?
Plans start at $14.99/user/month with no setup fees or contracts, and cloud systems typically cut communication costs 30–50% versus legacy hotel PBX. Add or remove users as occupancy changes.
How long does setup take?
Most properties are live in under 24 hours. Our US-based team handles number porting, department call-flow setup, and onboarding with minimal disruption to your front desk.
Deliver a Better Guest Experience with Dial Raven
Route every call, connect staff anywhere on property, 99.99% uptime, live in under 24 hours.