HIPAA-Ready Communication Solutions for Healthcare Providers
Dial Raven gives medical practices a HIPAA-ready platform for calls, patient SMS, encrypted fax, and messaging — with 99.99% uptime and 40–60% lower costs than legacy hardware.
Modern healthcare communication vs. a traditional phone system
| Capability | Dial Raven | Traditional phone system |
|---|---|---|
| Inbound patient calls | Smart routing & queues | Basic ringing |
| After-hours urgent calls | On-call routing & auto-attendant | Voicemail only |
| Appointment reminders | Automated patient SMS | Manual phone calls |
| Fax for records & intake | Encrypted virtual fax | Physical machine |
| PHI protection | Encryption + access controls | No safeguards |
| Remote & on-call staff | Mobile app + browser | Desk-bound |
| Uptime | 99.99% SLA | Line-dependent |
Solution highlights
HIPAA-Ready VoIP Calling
Auto Attendant & On-Call Routing
Voicemail-to-Email
See all 7 features
Encrypted Virtual Fax
Patient SMS Reminders
Cloud Backup & Storage
Omnichannel Patient Messaging
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HIPAA-Ready & Secure
Encryption, role-based access controls, audit-ready logging, and a BAA on request.
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Fewer Missed Patient Messages
Calls, SMS, and secure messages land in one unified inbox.
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Built for On-Call & Remote Care
Mobile and browser access; after-hours calls route to the on-call provider.
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99.99% Uptime & US-Based Support
A 99.99% uptime SLA with real US-based support, not a chatbot.
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Lower Costs Than Legacy Systems
One subscription for voice, fax, and messaging. Most practices save 40–60%.
Healthcare — common questions
Is Dial Raven's phone system HIPAA compliant?
Dial Raven is HIPAA-ready: encryption in transit and at rest, role-based access controls, and audit-ready logging across calls, voicemail, fax, and messaging. HIPAA is shared responsibility; our team handles the BAA.
Can patients get appointment reminders by text?
Yes. Automated reminders and updates go by SMS from your practice number, reducing no-shows. Two-way texting lets patients confirm or reschedule, with every message kept on record.
Does it handle secure fax for records and intake?
Yes. Encrypted virtual fax sends and receives from email or browser with a full audit trail — no machine or extra line. Useful for referrals, lab results, and intake.
Can doctors and on-call staff use it securely from their phones?
Yes. Staff use the ConnectUC mobile app or browser with the practice number, so personal cell numbers stay private. After-hours urgent calls route to the on-call provider.
How long does setup take, and will it disrupt patient care?
Most practices are live in under 24 hours. Our US-based team handles number porting, call-flow and on-call routing, and onboarding, so your phones keep working through the transition.
Modernize Your Healthcare Communication
Voice, patient SMS, encrypted fax, and a unified inbox — HIPAA-ready, 99.99% uptime.