Call Forwarding That Never Lets a Call Slip
Your customers call the number they know — but your team isn't always at a desk. Dial Raven's call forwarding makes sure every call reaches the right person wherever they are: at home, on the road, or covering for a colleague. Ring several devices at once, follow a person from desk to mobile, route calls by time of day, or automatically reroute to a backup number if a device or your internet goes down. Callers always reach a real person instead of voicemail, and your team stays reachable without ever handing out personal numbers. A simple rule of thumb: if callers hit voicemail before they reach a person, your forwarding needs work — and Dial Raven fixes exactly that.
The Right Call Reaching the Wrong Place
When your team is mobile or working from different locations, a rigid phone that rings one desk means missed calls, lost business, and frustrated customers. And if the internet or a device goes down, calls tied to that endpoint simply die — unless your system knows to send them somewhere else.
Calls ringing an empty desk while staff are mobile or remote
Customers hitting voicemail instead of a real person
No coverage after hours, during meetings, or on vacation
Staff forced to give out personal cell numbers to stay reachable
Calls lost entirely when a device or internet connection goes down
Send Every Call to the Right Place, Automatically
Dial Raven routes calls to your team however works best — ring multiple devices at once so the first available person answers, or follow a person from desk to mobile to home until they pick up. Set different rules for business hours, after hours, and holidays, prioritize calls from specific numbers, and keep calls moving to a backup number if a device or connection drops. Everything is managed from a web portal or the mobile app, changes take effect instantly, and your team stays reachable using your business number — never a personal one.
Key features
Everything you need, included and ready to use from day one.
Simultaneous Ring (Ring All Devices)
Find Me / Follow Me (Sequential)
Time-Based & After-Hours Routing
Caller-ID Based Routing
Failover Forwarding During Outages
Mobile & Portal Control
Why choose Dial Raven
The advantages that make the difference, every day.
Never Miss an Important Call
Ring several devices at once or follow a team member from desk to mobile, so a customer reaches a real person instead of voicemail — no matter where your team happens to be.
Coverage Around the Clock
Route calls to the front desk during business hours and to an on-call phone, teammate, or professional voicemail after hours and on holidays — so callers always land somewhere appropriate.
Stay in Business During Outages
If a device or your internet connection goes down, failover forwarding automatically reroutes calls to a backup number like a mobile — a critical safeguard most basic setups simply don't have.
Keep Personal Numbers Private
Staff stay reachable on their own devices using your business number, so no one has to give out a personal cell — and calls still show and route as your business.
Change It in Seconds
Adjust forwarding rules anytime from the web portal or mobile app — heading into a meeting, going on vacation, or covering for a colleague — with changes taking effect instantly, no technician required.
Smart call forwarding vs. a phone tied to one desk
See how a modern cloud VoIP phone system compares to legacy on-premise systems.
| Capability | Dial Raven Call Forwarding | A traditional desk line |
|---|---|---|
| Where calls ring | Any device, anywhere | One fixed desk |
| Multiple devices | Simultaneous ring | One phone only |
| Follow a person | Find me/follow me | Not possible |
| After-hours & holidays | Time-based routing | Rings an empty office |
| Outage protection | Failover to a backup number | Call dies at the desk |
| Personal number | Stays private | Exposed to reach staff |
| Making changes | Instant, from portal or app | Call the phone company |
Call Forwarding — common questions
Quick answers about features, pricing, and setup.
What is call forwarding, and how does it work for a business?
Call forwarding routes calls from your business number to other devices or people, so callers reach you wherever you are. With Dial Raven you can ring multiple devices at once, follow a person from desk to mobile, or route by time of day — all while callers keep dialing the same familiar business number.
What's the difference between simultaneous ring and find me/follow me?
Simultaneous ring makes all your chosen devices ring at once, and whoever answers first gets the call — great for teams. Find me/follow me rings devices in sequence, like desk first, then mobile, then home, until someone answers — great for reaching one specific person. Dial Raven supports both.
Can I forward calls to my mobile without exposing my number?
Yes. Calls forward to your mobile while still showing and routing as your business number, so you stay reachable on the go without giving customers your personal cell. It's ideal for remote, hybrid, and field staff.
What happens if my internet or device goes down?
Failover forwarding automatically reroutes calls to a backup number, such as a mobile, if a device or your internet connection goes offline. This keeps your business reachable during an outage — a safeguard that basic call-forwarding setups often miss.
Can I set different forwarding for after hours or holidays?
Yes. Time-based routing lets you send calls to the front desk during business hours and to an on-call phone, teammate, or voicemail after hours, on weekends, and on holidays — so callers always reach the right destination for the time they call.
How do I set up and change forwarding?
You manage all forwarding rules from a simple web portal or the ConnectUC mobile app, and changes take effect instantly — no technician or phone-company call needed. Our US-based team helps you configure it during onboarding, and most businesses are live in under 24 hours.
Make Sure Every Call Reaches You
Keep your team reachable and your customers connected — ring any device, follow your people anywhere, and stay in business even during an outage, all from your existing business number. Talk to a Dial Raven specialist to set up call forwarding around how your team actually works, live in under 24 hours.