Troubleshooting
Fix audio, sign-in, and phone problems, or reach our support team.
- 1 Contact Dial Raven support How to reach Dial Raven support by phone or email, start a remote support session, and what to have ready. 2 minutes Everyone
- 2 Choppy or one-way audio Fix choppy, robotic, delayed, or one-way audio on Dial Raven calls, and test your connection with the Network Health Check. 10 minutes Everyone
- 3 Firewall and network requirements The ports and router settings ConnectUC and desk phones need, plus quality-of-service tips, for whoever manages your firewall or IT. 10 minutes IT staff and network admins
- 4 ConnectUC won't sign in Fix ConnectUC sign-in problems, from username format and passwords to browser issues and blocked connections. 5 minutes Every user
- 5 ConnectUC isn't ringing What to check when calls don't ring in ConnectUC on your computer or phone, or pop-up notifications don't appear. 10 minutes Every user
- 6 Desk phone not working What to check when a Dial Raven desk phone has no dial tone, shows an error, or won't connect to the phone system. 10 minutes Everyone
- 7 Calls go straight to voicemail Why calls skip ringing and go right to voicemail, and the settings to check in ConnectUC, on your phone, and with your admin. 5 minutes Every user
- 8 Spam calls and robocalls Block unwanted callers in ConnectUC, report spam numbers to Dial Raven, and stop unwanted texts. 5 minutes Everyone
- 9 Emergency calling (E911) How 911 calls work with Dial Raven, why your emergency address must stay current, and how to get it updated. 3 minutes Everyone
- 10 Billing questions Where to find your Dial Raven bill, how to sign in to the billing portal, and who to contact about charges. 3 minutes Billing contacts and owners