Reach Customers Where They Actually Reply — Text
Dial Raven lets your team text customers from your business number — reminders, follow-ups, and answers — on the same platform that runs your calls.
Reaching customers by text vs. calls and email only
| Situation | With Dial Raven texting | Calls & email only |
|---|---|---|
| Appointment reminders | Automated texts that get read | Calls that go to voicemail |
| Follow-ups | Quick text, quick reply | Unread email, cold lead |
| Customer questions | Two-way text in real time | Phone tag |
| Reaching many at once | Bulk texts, one send | One-by-one calls |
| Who's texting | Your business number, shared inbox | Personal phones, no record |
| Record of the conversation | Archived to the contact | Lost or scattered |
Key features
Two-Way Texting From Your Business Number
Automated Appointment Reminders
Follow-Up & Missed-Call Texts
See all 6 features
Bulk Texts & Broadcasts
Shared Team Inbox
Message Archiving & Opt-Out Tracking
-
Get More Replies, Faster
Texts are read within minutes, while calls get screened and emails ignored.
-
Cut No-Shows With Reminders
Automated text reminders cut no-shows; customers reply to confirm or reschedule.
-
Keep It Professional and On Record
Texts come from your business number and stay on the customer's record.
-
One Number for Calls and Texts
Customers call and text one number; your team sees the full history.
-
Reach Everyone at Once When It Matters
Send updates or closure notices to your whole list as personal texts.
Business SMS — common questions
Why text customers instead of calling or emailing?
Texts get read, usually within minutes, while calls get screened and emails pile up unread. For reminders and follow-ups, texting gets more replies — and Dial Raven sends from your business number.
Can my team text from our existing business number?
Yes. Dial Raven text-enables your existing business number or landline, so customers call or text the same number, and your team replies from a shared inbox.
Can I send automatic appointment reminders?
Yes. Automate reminders and confirmations before appointments and follow-up texts after a missed call. Customers can reply to confirm or reschedule.
Does it work together with our phone system?
Yes. Texting runs on the same platform as your calls, so customers use one number and your team sees the whole conversation history in one place.
Where can I learn about all the SMS features and pricing?
See our Business SMS product page for the full feature list, compliance details, and pricing, or request a free quote tailored to how your business communicates.
Start Texting Your Customers Today
Text customers from your business number, alongside your calls. Live in under 24 hours.