AI Omnichannel Customer Engagement Platform
Dial Raven unifies voice, SMS, WhatsApp, Messenger, Instagram, and live chat in one workspace for your team. 99.99% uptime SLA, live in under 24 hours.
One platform vs. juggling separate tools
| Capability | Dial Raven | Juggling separate tools |
|---|---|---|
| Channels in one place | Voice, SMS, WhatsApp, Instagram, Messenger, Telegram & live chat | One app per channel |
| Customer context | Shared contact records across calls & messages | Fragmented, siloed data |
| AI automation | Built-in AI bots & no-code workflows | Separate add-on or none |
| Phone + messaging | Same platform, same records | Different vendors |
| Billing | One bill from $14.99/user | Multiple subscriptions |
| Setup | Live in under 24 hours | Weeks of integration |
Key features
Unified Omnichannel Inbox
WhatsApp, Instagram, Messenger, Telegram, SMS, and live chat route into one shared team inbox.
Business Phone System (VoIP) + Cloud PBX
Cloud PBX with unlimited extensions, call routing, IVR, queues, and voicemail-to-email, sharing contact records.
AI Support Bots & Omnichannel Chatbot
Chatbot handles FAQs, qualifies leads, and books appointments 24/7, then hands threads to agents.
See all 7 features
AI Call Transcription & Summaries
Every call is transcribed and summarized automatically, giving an accurate written record to review.
No-Code Automation & Workflow Builder
Build routing rules, follow-ups, and escalations with triggers by channel, time, keyword, or tag.
Business SMS & Broadcast Campaigns
Send transactional messages, reminders, and broadcasts from your business SMS number, not personal phones.
Smart CRM & Contact Management
Contacts, conversations, tags, and notes sync to one record. Segment and run targeted campaigns.
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Omnichannel That Actually Connects
Voice, messaging, automation, and AI share the same contacts, routing, and reporting.
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99.99% Uptime SLA
Phone system and messaging run on one infrastructure, backed by 99.99% uptime.
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Setup in Under 24 Hours
We handle number porting, IVR setup, channel connections, and staff onboarding.
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US-Based Support — Real People
Real specialists during US business hours, with direct escalation for critical issues.
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Transparent Pricing From $14.99/User
No setup fees, no long-term contracts, no per-channel add-on costs.
AI Omnichannel Platform — common questions
What is an omnichannel customer engagement platform?
Software that lets a business talk to customers across WhatsApp, Instagram, Messenger, SMS, live chat, and phone from one workspace. Dial Raven adds voice calling, so calls and messages live together.
Which channels does Dial Raven's platform support?
WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, website live chat, and voice calls in one team inbox. Every channel shares the same contact records, so your team sees full history.
Does it include an AI chatbot and automation?
Yes. AI bots handle FAQs, qualify leads, book appointments, and collect details 24/7 on every connected channel, then hand the full thread to a human. No-code workflows handle routing and follow-ups.
How much does the omnichannel platform cost?
Pricing starts at $14.99/user/month with no setup fees and no long-term contracts. Messaging channels, voice, and AI automation are included in one per-user price. Request a free quote.
How long does it take to set up?
Most businesses are fully live in under 24 hours. Our team handles number porting, IVR configuration, channel connections, and staff onboarding.
Run Your Entire Business Communication From One Platform
One workspace for every channel. Live in under 24 hours, from $14.99/user/month.