Contact Dial Raven support

Real people at Dial Raven are here to help. Here’s how to reach us and how to help us fix things faster.

Ways to reach us

How	Details	Best for
Phone	(434) 697-2836	Anything urgent, like phones down or calls not coming in
Email	support@dialraven.com	Non-urgent questions and change requests
Remote support	dialraven.com/support	Letting a technician see your screen and fix it live
In the app	Report an Issue in ConnectUC	Problems with a specific call or the app itself

Heads up: If your Dial Raven phones are down, call us from a cell phone.

Have this ready

You’ll get help faster if you can share:

1. Your company name and your extension or username.
2. What happened, in a sentence or two.
3. When it happened: the date and time, and the number that called or was called.
4. Where: ConnectUC on a computer or phone, a desk phone, or everyone in the office.
5. What you’ve tried, like restarting or signing out and back in.
6. A screenshot of any error message.

Start a remote support session

Why: a technician can see exactly what you see, which is often the fastest fix.

1. Call or email support and ask for a remote session.
2. Your technician gives you a one-time session ID.
3. Go to dialraven.com/support.
4. Type the session ID in the Enter Session ID box and click CONNECT.
5. Follow the prompts to allow the connection. You stay in control and can end the session at any time.

Report an issue from ConnectUC

Why: this sends the details and diagnostic logs from the app straight to support, so we can see what happened on a call.

1. Click your user icon (or tap your avatar on mobile).
2. Click Report an Issue.
3. Choose Phone Calls if it’s about a call, or Something else, and click Next.
4. For calls, tick the affected calls in the list and click Next. Then pick what happened, such as Audio is choppy or Other party cannot hear me, but I can hear other party, and click Next.
5. Tick the box to acknowledge you’re sending diagnostic information, then click Submit.

Tip: If ConnectUC shows a reference ID after you report, include it when you call or email us.

Common questions

Is the remote session secure?

Yes. Sessions are encrypted, they only start after you give permission, and you can end them whenever you want.

Where do I go with billing questions?

See Billing questions.

I think my internet is the problem. What should I send?

Run the Network Health Check and send us the results.

Related articles

• Choppy or one-way audio
• ConnectUC won’t sign in
• Billing questions
• Welcome to Dial Raven