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ConnectUC won't sign in

Fix ConnectUC sign-in problems, from username format and passwords to browser issues and blocked connections.

Every user 5 minutes

Most sign-in problems come down to the username format or a password that needs resetting. Start at the top and work down.

1. Check your username format

Your username is your extension, then @, then your company domain. For example: 101@yourcompany.

  • Type the whole thing. Just 101 won’t work.
  • Check for extra spaces before or after.
  • Don’t use your email address unless your admin told you to.

Type it in the Login box, your password in the Password box, then click LOGIN.

The ConnectUC sign-in screen with a correctly formatted extension@domain username in the Login box

2. Reset your password

  1. On the sign-in page, click Forgot your password?.
  2. Enter your email or username and click Send Instructions.
  3. Follow the email you receive to set a new password.
  4. Sign in again.

No email? Check your spam folder, then ask your admin to confirm the email address on your account. Admins can also send you a password reset.

3. Check your browser

  • Use the latest Chrome or Edge. Firefox isn’t recommended.
  • Go to uc.dialraven.com directly. Old bookmarks may point to the wrong page.
  • Try a private or incognito window. If it works there, clear your browser cache and cookies for the site.
  • On a phone, use the ConnectUC mobile app. The web version isn’t built for phone browsers.

4. Turn off multi-factor authentication

ConnectUC doesn’t support multi-factor authentication (MFA) yet. If MFA is turned on for your user account, you won’t be able to sign in. Ask your admin or contact support to check.

5. Check your access

Your user account must be allowed to use ConnectUC. If you’re new, your admin may still be setting you up. Ask them to confirm your account is active.

6. Check the connection

If the sign-in page loads but you get stuck, or you see an orange “Unable to connect to calling services” banner with a Reconnect link:

  1. Try another network, like your phone’s hotspot.
  2. If it works there, your office firewall may be blocking ConnectUC. Share Firewall and network requirements with your IT person.

Signed in but something’s wrong?

  • Signed out after your computer slept: sign back in. ConnectUC may show a message asking you to refresh after a long sleep.
  • Mobile app asks you to sign in again: if the app isn’t used for 30 days, you must sign in again.
  • Desktop app window won’t appear: click the ConnectUC icon in your taskbar or system tray. If WebPop mode is on, turn it off there.
  • “The browser is preventing ConnectUC from playing audio”: click anywhere in the ConnectUC window once. To stop it for good, allow sound for uc.dialraven.com in your browser’s site settings, or install ConnectUC as an app.
The blue ConnectUC banner saying the browser is preventing it from playing audio, with Click anywhere to allow

Common questions

I can sign in to the Manager Portal but not ConnectUC.

They’re separate sign-ins. Check you’re using your ConnectUC username in extension@domain format, and reset your password if needed.

Can I sign in with my voicemail PIN?

No. ConnectUC needs your account password, not your voicemail PIN.

My account is locked. What now?

Contact Dial Raven support so we can check your account.

Last updated October 12, 2026

Still need help?

Call (434) 697-2836, email support@dialraven.com, or start a remote session.

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