Welcome to Dial Raven
A quick tour of what comes with your Dial Raven service and which tool to open for each job.
Welcome aboard. Your Dial Raven service comes with a few tools, and each one has its own job. This page tells you which one to open, so you never have to guess.
What you get
Dial Raven is a cloud phone system. Your business numbers, extensions, voicemail, and call routing all live online. That means your team can make and take business calls from a desk phone, a computer, or a smartphone, and the caller sees the same company number every time.
Which tool does what
| Tool | Who uses it | What it’s for | Where to find it |
|---|---|---|---|
| ConnectUC | Every user | Calls, voicemail, business texting, team chat, contacts, and video meetings | Web: uc.dialraven.com, plus desktop and mobile apps |
| Manager Portal | Admins and office managers | Setting up users, phone numbers, greetings, business hours, auto attendants, and desk phones | portal.dialraven.com |
| Billing portal | Whoever pays the bill | Your Dial Raven billing account | dialraven.billcenter.net |
| Omnichannel inbox | Teams that handle customer messages, if your plan includes it | A shared inbox for customer conversations | chat.dialraven.com |
Tip: Most employees only ever need ConnectUC. If you are not an admin, you can skip the Manager Portal.
ConnectUC in one minute
ConnectUC is the app your team uses every day. It turns a computer or phone into a full business phone. You can:
- Make and answer calls from your business number.
- Listen to voicemail and read the transcription, if it’s turned on.
- Send and receive business text messages, if texting is turned on for your number.
- Chat with coworkers and start video meetings.
- See who is available before you call or transfer.
You can use ConnectUC in a web browser, as a desktop app for Windows or Mac, or as a mobile app for iPhone and Android.
Free tools on our website
- Network Health Check at npat.dialraven.com tests whether your internet connection is ready for clear calls.
- Report Spam at spam.dialraven.com lets you flag a number that keeps calling with junk.
- Remote Support at dialraven.com/support lets a Dial Raven technician see your screen and fix things live.
Where to start
- New employee? Go to New user quick start.
- Setting up the account for your company? Go to First-day checklist for admins.
- Not sure how to sign in? Go to Signing in to Dial Raven.
Common questions
Do I need a desk phone?
No. Many people use only the ConnectUC app on their computer or phone. Desk phones are optional, and you can use both at the same time.
Is ConnectUC the same as the Manager Portal?
No. ConnectUC is for using your phone service day to day. The Manager Portal is for admins who change how the phone system is set up.
Who do I call if I’m stuck?
Reach Dial Raven support by phone or email. See Contact Dial Raven support.
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Last updated October 12, 2026
Still need help?
Call (434) 697-2836, email support@dialraven.com, or start a remote session.