ConnectUC overview

ConnectUC is the Dial Raven app for everyday calling and messaging. It turns your computer or smartphone into a business phone that uses your company number and extension.

What you can do in ConnectUC

• Calls: make and answer calls, hold, transfer, park, and conference.
• Voicemail: listen, download, forward, and read transcriptions.
• SMS: send and receive business text messages, including group texts.
• Chat: message coworkers one-on-one or in groups.
• Meetings: hold video meetings with screen sharing.
• Contacts: see your company directory, shared contacts, and your own contacts, with live availability.
• Fax: send and receive faxes, if your account has fax.

Heads up: Some features, like SMS, fax, and voicemail transcription, must be turned on by your admin. If a tab is missing, that’s usually why.

Which version should I use?

Version	Best for	Notes
Web at uc.dialraven.com	Getting started fast, shared or borrowed computers	Works in Chrome or Edge. Keep the tab open to receive calls.
Desktop app (Windows and Mac)	Daily use at your desk	Runs in the background, supports headset call buttons on popular brands.
Mobile app (iPhone and Android)	Calls away from your desk	Uses Wi-Fi or mobile data.

You can use the computer version and the mobile app at the same time. Most people do.

Finding your way around (computer)

• Left-side menu: switch between Calls, Voicemail, Parking, Chat, Contacts, Meetings, and Fax. You’ll also see SMS if texting is on for your number, and Attendant if your company uses the attendant console. Red numbers show unread items.
• User icon (top left): your status, Update your Status, the Do Not Disturb, Disable Calls, and Disable Notifications switches, Preferences, Support, Report an Issue, and Sign Out.
• + New (next to the user icon): start a New Call, New Chat, or New Contact, plus New SMS or New Fax if your account has them.
• Dial pad button (bottom of the left-side menu): dial a number or extension from anywhere in the app.

Finding your way around (mobile)

• Avatar (top left): status, Do Not Disturb, preferences, report an issue, and sign out.
• Calls: call history, park, and meetings.
• Messages: SMS, chat, and fax.
• + New (top right): start a new call, chat, meeting, or text.
• Dial pad button (bottom of the screen): always there for a quick call.

System requirements

• Browser: the latest Chrome or Edge. Firefox isn’t recommended.
• Desktop app: Windows 10 or 11, or macOS 12 or newer.
• Mobile app: iPhone with iOS 16.4 or newer, or Android 12 or newer.

The web version isn’t built for phone browsers. On a phone, use the mobile app instead.

Common questions

Is ConnectUC the same on every device?

Mostly. The computer versions have every feature. The mobile app covers the features that make sense on a phone.

Does ConnectUC work in a virtual desktop (like Citrix)?

ConnectUC isn’t designed for virtual desktop environments. Run it directly on your computer instead.

Does ConnectUC have a dark mode?

Not in the web version today. The web app uses a light theme with a dark left-side menu.

Are there keyboard shortcuts?

Yes. Open Preferences → Keyboard Shortcuts for the full list. For example, Shift + Alt + K opens the dial pad and Shift + Alt + D turns Do Not Disturb on or off.

Related articles

• Install ConnectUC on your computer
• Install ConnectUC on your phone
• Make and answer calls
• ConnectUC settings