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ConnectUC App

Make calls, check voicemail, and text customers from desktop, web, or mobile.

  1. 1 ConnectUC overview What ConnectUC does, how the screen is laid out, and whether to use the web, desktop, or mobile version. 5 minutes Every user
  2. 2 Install ConnectUC on your computer Use ConnectUC in Chrome or Edge, install it as an app, or download the Windows and Mac desktop app. 10 minutes Every user
  3. 3 Install ConnectUC on your phone Download the ConnectUC mobile app for iPhone or Android, sign in, and allow the permissions it needs to ring. 5 minutes Every user
  4. 4 Make and answer calls Place calls from the dial pad, contacts, or call history, answer incoming calls, pick your caller ID, and check call quality. 5 minutes Every user
  5. 5 Hold, transfer, park, and conference calls Put callers on hold, transfer them with or without an introduction, park a call, and merge several people into one call. 7 minutes Every user
  6. 6 Voicemail and transcription Listen to, read, forward, download, and delete voicemail in ConnectUC, and set your greeting and PIN. 5 minutes Every user
  7. 7 Business texting (SMS and MMS) Send and receive text messages from your business number in ConnectUC, including group texts, photos, and files. 5 minutes Users with texting turned on
  8. 8 Contacts and status Find coworkers and customers in ConnectUC, add your own contacts, mark favorites, and set a status so your team knows where you are. 5 minutes Every user
  9. 9 Team chat Send instant messages to coworkers in ConnectUC, start group chats, and share voicemails, texts, and contacts. 3 minutes Every user
  10. 10 Video meetings Create, join, and run video meetings in ConnectUC, with screen sharing, chat, and options for outside guests. 7 minutes Every user
  11. 11 Call history and call recordings Review recent calls in ConnectUC, filter missed calls, and play, share, transcribe, or summarize call recordings. 5 minutes Every user
  12. 12 ConnectUC settings Set up your headset, camera, ringtones, notifications, answering rules, call forwarding, and blocked numbers in ConnectUC. 10 minutes Every user
  13. 13 Do Not Disturb Silence calls and notifications in ConnectUC with Do Not Disturb, and know which devices it affects. 2 minutes Every user
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