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Users & Voicemail

Add people, set up voicemail, and decide where each person's calls ring.

  1. 1 Choosing extension numbers A simple numbering plan for users, queues, menus, and conferences, plus the numbers your phone system keeps for itself. 5 minutes Office Manager
  2. 2 Add a new user or extension Create a user with an extension, voicemail, and portal access for a new employee or a shared phone. 5 minutes Office Manager
  3. 3 Edit a user's profile, caller ID and directory listing Change a user's name, email, time zone, outgoing caller ID, and whether they appear in the company directory. 5 minutes Office Manager
  4. 4 Set up voicemail Turn on voicemail, set a PIN, record greetings and your name, and send new voicemails to email. 10 minutes Office Manager (or the user, for their own mailbox)
  5. 5 Answering rules: forwarding, simultaneous ring and do not disturb Control how a user's calls ring, forward, or go to voicemail, and make rules change automatically with time frames. 10 minutes Office Manager (or the user, for their own rules)
  6. 6 Sites and departments Group users by location or team so you can filter reports, set location defaults, limit park spots, and pick up each other's calls. 10 minutes Office Manager
  7. 7 Remove or disable a user safely What to do when someone leaves, so no calls, numbers, or voicemails get lost when you remove their extension. 10 minutes Office Manager
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