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Phones & Numbers

Desk phones, phone numbers, fax, paging, and SIP trunks.

  1. 1 Phone numbers and devices in Inventory See all your phone numbers and desk phones, and choose where each number rings, such as a person, menu, or queue. 5 minutes Office Manager
  2. 2 Add and set up a desk phone Add a desk phone by its MAC address and assign it to a user so it sets itself up when plugged in. 10 minutes Office Manager
  3. 3 Star codes: handy dial shortcuts Dial codes that park calls, pick up a ringing coworker's phone, forward your line, turn on do not disturb, and more. 3 minutes Every user
  4. 4 SIP trunks explained What a SIP trunk is, when your business might need one, and what information to gather before asking Dial Raven to set it up. 5 minutes Office Manager
  5. 5 Intercom and paging Talk through a coworker's speakerphone with intercom, page groups of desk phones at once, and connect overhead speakers. 5 minutes Every user (Office Manager for planning)
  6. 6 Hot desking (shared desk phones) Let people sign in to any shared desk phone with a star code so their calls, caller ID and voicemail follow them. 10 minutes Office Manager (to set up), every user (to sign in)
  7. 7 Send and receive faxes Fax online from ConnectUC or by email, receive faxes in your inbox, connect a fax machine, and understand fax limits and errors. 5 minutes Users with a fax number
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