Star codes: handy dial shortcuts

Star codes are short codes you dial from your desk phone or the ConnectUC dial pad to turn a feature on or off without opening the portal. Dial the code just like a phone number, then wait for the confirmation tone or prompt.

Tip: Codes with {ext} need an extension added on the end. For example, to pick up a call ringing at extension 101, dial *35101.

Park and pick up calls

Parking puts a caller on hold in a shared spot so anyone in the office can pick the call up from their own phone.

Dial	What it does
***	Parks the current call in the next free spot from 701 to 709. The system tells you the spot number.
*{spot}	Parks the call in a spot you choose, for example *705.
The spot number	Picks up a parked call, for example dial 705. *55{spot} does the same.
*34	Answers a call ringing at your site (location).
*35{ext}	Answers a call that’s ringing at another extension.
*36	Answers any call ringing in your company.
*37	Answers a call ringing in your department.
*38	Moves a call you’re on to another of your own phones. Dial it from the idle phone.

Park spots work differently depending on their number: 701–709 are for ***, 710–719 hold a call until someone picks it up, and 720–729 ring the call back to you if nobody picks it up. To park a call while transferring it, transfer it to the spot number, such as 712 or 722. See Call park.

Forward your calls

Dial	What it does
*72{number}	Forwards all your calls to another phone number or extension.
*73	Turns that forwarding off.
*90 / *91	Turns forwarding when you’re busy on / off.
*92 / *93	Turns forwarding when you don’t answer on / off.

Heads up: Star-code forwarding sends calls to one phone or outside number. If you forward to an extension, only that person’s phone rings, not their other devices or answering rules. To send calls to an auto attendant, queue, or a coworker’s full ring setup, use answering rules in the portal instead. See Answering rules.

Do not disturb, voicemail, and queues

Dial	What it does
*78 / *79	Turns do not disturb on / off.
*62	Checks your voicemail (you’ll be asked for your PIN). Dialing 5001 works too.
5000	Checks any mailbox from any phone. You’ll be asked for the extension and PIN.
7{ext}	While transferring a caller, sends them straight to that person’s voicemail, for example 7101.
*88 / *89	Signs you in to / out of all the call queues you belong to.
*50{ext}	Intercom: calls an extension and opens a one-way announcement on their speaker, if their phone supports it. 99{ext} does the same. See Intercom and paging.
*69	Calls back the last person who called you.
*74 / *75	Turns night mode on / off, if your company has set it up. See Night mode.
*44 / *46	Signs you in to / out of a shared hot desk phone. See Hot desking.
*67{number}	Hides your caller ID for this one call.

Call recording

If call recording is turned on for your account, you can control it during a call:

Dial	What it does
*80	Starts recording.
*81	Stops recording.
*82	Pauses recording, for example while a caller reads out a card number. It resumes automatically after a minute.
*83	Resumes recording right away.

*80 and *81 work once per call. *82 and *83 can be used as many times as you need. See Find, play and download call recordings.

Common questions

Do star codes work in the ConnectUC app?

Yes. Type the code on the ConnectUC dial pad and press call, just like on a desk phone.

A code didn’t work. Why?

Some codes depend on features your account has turned on, such as call recording or call park spots. Codes can also be customized for your company. Contact support and we’ll check your setup.

Related articles

• Choosing extension numbers
• Answering rules: forwarding, simultaneous ring and do not disturb
• Manage call queue agents
• Hold, transfer, park, and conference calls
• Call park