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Reporting & Recordings

Call history, queue stats, and call recordings.

  1. 1 Call history and call details Search your company's calls by date, number, or person, and open the details of any call to see where it went. 5 minutes Office Manager (others see their own calls)
  2. 2 Queue and agent activity See callers waiting and agents available, run queue and agent reports, and email them on a schedule. 10 minutes Office Manager or Call Center Supervisor
  3. 3 Find, play and download call recordings Turn on call recording for users or queues, then find, play, and save recordings from call history. 5 minutes Office Manager
  4. 4 Export your reports Download call history as a spreadsheet file, and schedule regular exports by email or file transfer. 5 minutes Office Manager or Call Center Supervisor
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