SMS Blast

Text your whole customer list, handle replies, and manage opt-outs.

  1. 1 SMS Blast overview and first sign-in What SMS Blast does, how to accept your invite and sign in, and what you see on the dashboard. 5 minutes Account owners and team members
  2. 2 Import contacts from CSV or Excel Upload a spreadsheet of customers, match the columns, and put them into a list you can text. 5 minutes Account owners and team members
  3. 3 Manage contacts and lists Add, edit, move and remove contacts, and organize them into lists for different kinds of texts. 5 minutes Account owners and team members
  4. 4 Send or schedule a blast Write a text, personalize it, pick who gets it, and send it now or schedule it for later. 5 minutes Account owners and team members
  5. 5 Automations: send a series of texts automatically Set up a drip campaign: a series of texts that goes out over days after someone joins a list. 10 minutes Account owners and team members
  6. 6 Sign-ups: let people join your text list Let people join by texting a keyword like JOIN, or with your own sign-up page that confirms by text. 5 minutes Account owners and team members
  7. 7 Auto-replies for keywords like HOURS or MENU Answer a word people text to your number automatically, with limits that stop loops. 3 minutes Account owners and team members
  8. 8 Link tracking: see who clicks your links Links in your texts become short links so you can see clicks per blast, automation and person. 3 minutes Account owners and team members
  9. 9 Read and answer replies See replies to your blasts in the shared inbox and answer customers from your business number. 3 minutes Account owners and team members
  10. 10 Reports and downloads Monthly numbers, failure reasons in plain words, and CSV downloads of contacts, opt-outs, blast results and your inbox. 5 minutes Account owners and team members
  11. 11 Opt-outs, consent and texting rules How STOP, START and HELP work, what consent you need, and what not to put in a text. 5 minutes Account owners
  12. 12 Invite your team and manage settings Add teammates to SMS Blast, see your plan and monthly limit, and change your HELP reply. 3 minutes Account owners
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