Read and answer replies

When someone texts back, the reply shows up in Inbox. Everyone on your team can see and answer it. The number next to Inbox in the menu shows how many replies are unread.

Answer a reply

1. Click the conversation.
2. Type your answer and click Send.

The text goes from your business number, just like your blasts.

What shows in the inbox

The inbox opens on Replies: conversations where the person texted you back. Unread shows only the ones you haven’t opened, and All includes everyone you’ve texted, even if they never replied.

The inbox covers people in your contacts and people you’ve texted from SMS Blast. Other texts to your number, like a new customer texting your office, stay in the ConnectUC app as usual.

To keep a copy, click Download history for a spreadsheet of your inbox conversations.

Replies also still reach your ConnectUC app, so nobody misses a message.

Tip: Outside 8 AM to 9 PM (your business hours), you can only reply to someone who texted you in the last hour. This keeps your business from texting customers at odd hours.