Sign in and reset your portal password

You manage your phone system at the Dial Raven Manager Portal. This article shows you how to sign in, what to do if you forget your password, and how to reset a password for someone on your team.

Sign in

1. Open portal.dialraven.com in your web browser.
2. Enter your Login Name. This is the username from your Dial Raven welcome email.
3. Enter your Password.
4. Select Log In.

Tip: Bookmark the portal page so you can find it quickly next time.

Forgot your password?

1. On the sign-in page, select Forgot Password.
2. Enter your Login Name. The reset link is sent to the email address saved on your account.
3. Check your email for a reset link. It can take a few minutes. Look in your spam or junk folder if you don’t see it.
4. Open the link and choose a new password.
5. Sign in with your new password.

Tip: Forgot your Login Name too? Select Forgot Login Name on the sign-in page instead.

Heads up: The reset email goes to the email address saved on your user profile. If that address is wrong or old, ask your Office Manager to update it, or call support at (434) 697-2836.

Change your password

Do this if you know your current password but want a new one.

1. Sign in to the portal.
2. Select your name at the top right, then choose My Account.
3. On the Profile tab, find the Change Account Security section.
4. Enter your new password in both New Password and Confirm New Password.
5. Select Save.

Passwords must be at least 8 characters, with at least one capital letter and one number. Adding a symbol makes it stronger.

Set a new password for someone else (Office Managers)

If a team member is locked out and can’t use the reset email, you can set a temporary password for them.

1. Go to Users.
2. Select the person’s name to open their Profile tab.
3. In Change Account Security, enter a password in New Password and Confirm New Password.
4. Select Save.
5. Share the temporary password with them privately, and ask them to change it after they sign in.

Common questions

Is my portal password the same as my voicemail PIN?

No. Your portal password signs you in to the website. Your voicemail PIN is a number you enter on the phone to hear messages. See Set up voicemail.

Does the same sign-in work in the ConnectUC app?

In most cases, yes. If the app doesn’t accept your password, see ConnectUC overview.

I never got a welcome email. What now?

Ask your Office Manager to check that your email address is correct on your profile, or contact Dial Raven support at support@dialraven.com.

Related articles

• Signing in to Dial Raven
• A tour of the Manager Portal
• User roles and what each one can do
• Contact Dial Raven support